Refund policy
Returns
Returns are accepted within 14 days of delivery. Items must be returned unworn, unused, and in their original packaging. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns must be requested first via info@kamaliheels.com. Once approved, we will provide the return address and instructions.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kamaliheels.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kamaliheels.com.
- All products must be unworn, undamaged and unused.
- All products must be returned with the original box and dust bag, placed in a protective box before shipping
- Shipping costs for returns are not covered by KAMALI.
- Original shipping costs, customs duties and import taxes are non-refundable.
- Save the link of your tracking code as proof of shipment.
If you don’t like your new purchase, you can return the item(s) for a full refund. We will only accept undamaged, unaltered, uncontaminated, unused, unworn products (other than trying on the product(s) and in the same condition it was sold to you). The product must be returned with the original packaging. Please note that all responsible return costs are the responsibility of the customer. Once we have received and approved your return, it will take 7 to 10 business days to process your refund.
Exchange
Direct exchange of an item is unfortunately not possible. If you want to exchange your order for a different size or item, we recommend that you return the item you do not want to keep and place a new order with the desired item.If you need any help, please contact us at info@kamaliheels.com
Refund method
Refunds will be issued using the same payment method as the original purchase.If you receive a defective or incorrect item, please contact us at info@kamaliheels.com with your order number and clear photos of the issue. We will review the case and provide a suitable solution as soon as possible.